FAQ

Frequently Asked Questions

Are all Samantha Label pieces pre-order?
Yes. Our pieces are available on a pre-order basis, allowing us to thoughtfully curate each collection without overstocking. Please check the individual product page for availability and estimated delivery information.

How long will my order take to arrive?
Our estimated delivery timeframe for pre-order pieces is approximately 2–3 weeks. Please note that this is an estimate and occasional delays may occur. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

How do I choose the right size?
Each piece has its own size guide available on the product page. We recommend checking the measurements carefully before placing your order, as sizing may vary between styles. If you’re unsure, feel free to contact us before ordering.

Can I change or cancel my order?
Because our pieces are ordered specifically for each pre-order, changes or cancellations may not always be possible once your order has been confirmed. Please contact us as soon as possible if you need assistance.

Can I return or exchange an item?
Returns and exchanges are subject to our Returns & Refunds Policy. Please review the policy before placing your order for full information regarding eligibility and return conditions.

Where do you ship?
We currently ship within Australia. Available shipping options and rates will be shown at checkout.

How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details so you can follow your delivery.

I have another question. How can I contact you?
We’d love to help. Please visit our Contact page and send us a message, and we’ll get back to you as soon as possible.