Refund policy

Return & Refund Policy

At Samantha Label, customer satisfaction is important to us. Please read our return policy carefully before placing your order.

Pre-Order Items

As all items are made available on a pre-order basis, we are unable to accept returns, exchanges, or cancellations due to:

• Change of mind
• Incorrect size selection
• Personal preference

Please review all product descriptions and size guides carefully before placing your order.

Faulty or Incorrect Items

If you receive an item that is:

• Damage
• Faulty
• Incorrect

Please contact us within 7 days of receiving your order at hello.samanthalabel@gmail.com.

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

We will assess your request and, where appropriate, offer a replacement, exchange, or refund.

Refunds

Approved refunds will be processed to the original payment method.

Processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on items that have been:

• Worn
• Washed
• Altered
• Damaged after delivery
• Missing original tags

Contact Us

For any questions regarding returns or refunds, please contact:

hello.samanthalabel@gmail.com