Returns & Exchanges

RETURNS & EXCHANGES

We hope you love your Samantha Label pieces. As our items are specially ordered for you, we encourage you to review the product details and size guide carefully before placing your order.

RETURN SHIPPING

Customers are responsible for return shipping costs for change-of-mind returns, including incorrect size or fit.

If you receive an incorrect, faulty, or damaged item, please contact us and we’ll assist with the return at no additional cost to you.

Original shipping fees are non-refundable unless the return is due to an error on our part.

CHANGE OF MIND

We do not offer refunds for change of mind, including incorrect size selection. Please refer to the measurements provided on each product page before ordering.

FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us within 7 days of receiving your order with your order number and photos of the item.

We’ll be happy to assist you with an appropriate solution.

CONDITION OF ITEMS

Items must be unworn, unwashed, and in their original condition with all tags attached where applicable.

YOUR CONSUMER RIGHTS

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.